GENERAL FEATURES

Professional practice needs to be informed by research into what works and what doesn’t, says a senior comms figure.

Our experts provide strategies for internal comms teams to manage communication overload following a major project.

What three classic about-face cases can teach us about how to (or how not to) handle a policy decision 180.

Internal comms teams are uniquely positioned to support leaders as they mend their fractured relationships with employees following a breakdown of trust.

How President Trump’s press secretary Karoline Leavitt and her ilk are redefining the rules of engagement with the media.

Three comms experts offer practical advice on how to empower a hesitant CEO to become a visible, authentic and effective leader through internal channels.

“I’m a super lucky man,” says Luca Casassa, communications director of the 2026 Olympic and Paralympic Games Organising Committee.

In an era of pervasive smart phones, the reputational risks of making a mistake have never been higher.

In a climate where it is now much harder (but arguably more important) for companies to talk about their green credentials, In.Comms weighs up the efficacy of the dual-role leader.

In.Comms spoke to several veterans of the Downing Street communications operation to weigh up the highs, the lows and the oddities of doing PR for the PM.

The social media team behind the NHS’ recent viral meme discuss taking risks and how it all happened.

Influencers promoting brands is nothing new, but your own staff can be more effective. Encouraging them to become ‘empluencers’ can help boost trust, engagement and the bottom line – but be careful it doesn’t backfire.

Felicity Glennie Holmes, chief communication officer at London Business School, shares her insights on the communication strategy, culture and challenges at one of the world’s leading business schools.

If you’re even thinking about moving to pastures new this year, here’s the practical advice you need to help boost your chances of getting the role you want.

In.Comms reveals the biggest reputational catastrophes of the year – including fires, tech outages, cyber attacks and more.

Haymarket’s head of communications and impact Tara Geoghegan on why the company has joined the global movement – and how it's brought everyone along on the journey.

We all make mistakes but, as history shows, some cause more damage than others.

Dealing with falsehood is anything but a new problem, but in this post-truth age the many challenges it presents are becoming ever more front of mind for comms people.

From traditional intranet and email bulletins, to Whatsapp, fortune cookies and emoji-only announcements, the options available are greater than ever now.

Whether it’s SEO, GEO, AEO or the next version around the corner, things are changing fast… but that could be good news.

Some say internal comms deserves to be its own unit, others believe different departments should just collaborate more; In.Comms investigates how the jigsaw can fit together.

If transformational change is ‘80 percent about the people’, how can you ensure they are all getting the message?

In the face of political backlash and employee fatigue, corporate DEI initiatives are at a crossroads. So which way now?

There’s no one set of rules that can cover every agency relationship. So what should you do?

When a huge fire blacked out Heathrow, Shaun Jepson, British Airways’ head of corporate communications & public affairs, needed a quick and well-drilled response from his team.