INTERVIEWS

‘I understand what our customers experience because I've lived it’

Remitly’s Tatiana Wheeler-Brown unpacks how she designs campaigns that appeal to the UK’s immigrant communities.

‘Anything you’re saying internally has the potential to be external’

An integrated strategy is the future of comms, according to Tamara Pickett, communications and external relations director at Virgin Group.

Peter Chawke on In.Comms interview background

The utilities man who loves helping leaders and their teams to connect

With more than 30 years’ experience in internal and external communications, United Utilities’ Stephen Chawke is proud to be coaching the next generation of internal communicators.

Photo of Jon Sellors on a grey background with blue and red speech marks

Why rebranding as Intact Insurance meant a radical new approach to comms

Jon Sellors, director of external affairs at Intact Insurance, tells In.Comms how the switch from RSA Insurance has been so much more than just a name change.

Picture of Angela Balakrishnan from the Information Commissioner’s Office

‘Comms means being curious and having moral and cultural literacy’

Having managed global crises and high-stakes data breaches, the ICO’s Angela Balakrishnan has wisdom to share about everything from authentic leadership and diversity, to doing something scary every day.

Shalina Gupta interview picture

Shalini Gupta on how AI and commercial acumen are reshaping internal comms

The IoIC’s Internal Communication Leader of the Year shares her insights on transforming employee comms into a strategic powerhouse.

Meet the HR man who embraced a rising comms tide at Severn Trent Water

Though issues such as price rises and executive pay keep bobbing back up, group HR and communications director Neil Morrison says authentic and consistent messaging is vital.

Nick Price-Thompson on improving comms in the wake of Grenfell

After the tragedy Nick Price-Thompson tells In.Comms how he sought to create local government comms that put the emphasis on listening.

Shaping culture through communications at Haymarket

Communications and impact manager Tara Geoghegan on fostering a unified culture and driving global initiatives in a hybrid world.

TfL’s Matt Brown tells us about ‘taming and curating a many-headed beast’

TfL’s director of communications and corporate affairs says his organisation is ‘a beast’ of many parts, with a heritage that also needs to be handled with care.

Fighting for common sense amid raging culture wars

The National Trust’s director of communications and fundraising Celia Richardson on learning to deal with protest, bots, and concerted attacks.

Proud defender of progressive policy in financial services

If you’re simply responding to what your business wants you to talk about you’ve got things backwards, explains Lloyd’s Banking Group’s Andrew Walton.

A connectivity champion who's always pushing the boundaries

She’s merged O2 with VirginMedia, turned the Millennium Dome into The O2 arena and now has her eye on eradicating ‘data poverty’; but Nicola Green still has her feet firmly on the ground.

From tech disruptor to creative force in luxury lifestyle

Soho House’s chief communications officer Anouska Ruane tells us about creativity, versatility and keeping the magic of the brand alive while driving growth and commercial success.

The mastermind behind governmental comms services

Alex Aiken, comms advisor to the UAE and former executive director of UK Government communications, explains the importance of building a common platform upon which everyone can build and prosper.

The deep diver who says a good idea can come from anywhere

Alex Doorey, who has since moved on to M&S, takes us deep under the surface of her job as VP corporate affairs, brand, marketing and sustainability, at energy supplier Ovo.

Bringing passion, purpose and brand leadership to sport

Having guided the comms for some of sport’s biggest global productions, the Football Association’s director of marketing, communications and public affairs, Joanna Manning-Cooper, believes that, at heart, her job is simple… or should be.

IoIC CEO on the evolving role of internal communications

Jennifer Sproul, chief executive of the IoIC, talks to In.Comms about the rise of ‘shadow communications’ and the increasing need for empathetic leadership in uncertain times.

Global comms, creative risk and why ‘perfect is the enemy of good‘ at Heineken

From Bluetooth bottle-openers and boring phones to pub-saving campaigns, Jonathan O’Lone’s remit at Heineken is anything but ordinary. He shares what all of this has taught him (so far).

Shangri-La Group’s Laura Baker on ‘breaking the fourth wall’

As luxury brands seek to foster deeper connections with audiences, Baker discusses how transparency can build credibility.

Profile pic of Gemma McAloon

Former agency boss Gemma Mc Aloon on the ‘shock’ of moving in-house

When Mc Aloon moved to a brand new role building an in-house comms operation at a luxury hotel and investment group, life definitely did not slow down.