‘We like to think of our partnership as a superpower’

Clare Jennings and Alice Holmes, joint communications director at Mishcon de Reya, discuss how their shared role brings double the expertise, resilience and energy to the law firm.

‘Anything you’re saying internally has the potential to be external’

An integrated strategy is the future of comms, according to Tamara Pickett, communications and external relations director at Virgin Group.

‘How can we prevent comms fatigue when senior leaders keep asking for more?’

Our experts provide strategies for internal comms teams to manage communication overload following a major project.

How we do comms at… RSM UK

Caroline Hooley, newly appointed creative and communications director at RSM UK, on translating ideas into stories, setting the standard for brilliant and why closing the confidence gap is the most exciting creative challenge she’s walked into.

Comms can bridge the gap between the C-suite and staff when trust is lost

Internal comms teams are uniquely positioned to support leaders as they mend their fractured relationships with employees following a breakdown of trust.

Is internal comms getting harder?

As the wider economic landscape continues to put pressure on businesses, internal comms is grappling with increasing demands, rapid technological change and a shift in employee-employer relationships.

‘Our CEO won’t communicate internally with employees. What now?’

Three comms experts offer practical advice on how to empower a hesitant CEO to become a visible, authentic and effective leader through internal channels.

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How we do comms at… the Civil Aviation Authority (CAA)

Andrew McConnell, the CAA’s deputy director of communications and engagement, on quick responses, speeding satellites and the value of networking, though not necessarily all at once.

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The utilities man who loves helping leaders and their teams to connect

With more than 30 years’ experience in internal and external communications, United Utilities’ Stephen Chawke is proud to be coaching the next generation of internal communicators.

How we do comms at… KPMG International

KPMG International’s global head of comms, Tom Goddard, on driving commerciality, creativity and collaboration, navigating corporate diplomacy and how AI is accelerating his team’s work.

Internal comms rules your CEO really needs to know

In an era of pervasive smart phones, the reputational risks of making a mistake have never been higher.

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Should you turn your employees into influencers?

Influencers promoting brands is nothing new, but your own staff can be more effective. Encouraging them to become ‘empluencers’ can help boost trust, engagement and the bottom line – but be careful it doesn’t backfire.

How we do comms at… AEG International

Kylie Taylor, vice president of comms at sports and entertainment presenter AEG International, on embracing a 360-degree approach and prioritising trust.

How we do comms at… London Business School

Felicity Glennie Holmes, chief communication officer at London Business School, shares her insights on the communication strategy, culture and challenges at one of the world’s leading business schools.

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11 things to do (plus one to avoid) to land your next in-house comms job

If you’re even thinking about moving to pastures new this year, here’s the practical advice you need to help boost your chances of getting the role you want.

What does the comms community want for Christmas?

In.Comms asked a selection of in-house comms professionals what they wish for this year - for the profession and for themselves.

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How we do comms at… Hearst UK

The first in a series of articles that take a look under the bonnet of organisations, to reveal their particular challenges and triumphs.

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‘Employees seem genuinely excited that we’re now a B Corp’

Haymarket’s head of communications and impact Tara Geoghegan on why the company has joined the global movement – and how it's brought everyone along on the journey.

How will the Budget affect comms professionals?

As the dust settles after the most dramatic Budget season in living memory, we speak to comms figures for their take on its impact.

What is going on with comms recruitment?

Frustration is mounting among comms professionals as job descriptions become impossibly broad, salaries shrink and expectations of a ‘unicorn’ employee skyrocket.

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Shalini Gupta on how AI and commercial acumen are reshaping internal comms

The IoIC’s Internal Communication Leader of the Year shares her insights on transforming employee comms into a strategic powerhouse.

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Choosing your channels: what are the best ways to engage with employees?

From traditional intranet and email bulletins, to Whatsapp, fortune cookies and emoji-only announcements, the options available are greater than ever now.

Meet the HR man who embraced a rising comms tide at Severn Trent Water

Though issues such as price rises and executive pay keep bobbing back up, group HR and communications director Neil Morrison says authentic and consistent messaging is vital.

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Whose line is it anyway? The debate on where internal comms should sit rumbles on

Some say internal comms deserves to be its own unit, others believe different departments should just collaborate more; In.Comms investigates how the jigsaw can fit together.

Shaping culture through communications at Haymarket

Communications and impact manager Tara Geoghegan on fostering a unified culture and driving global initiatives in a hybrid world.

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What great change leaders know about internal comms

If transformational change is ‘80 percent about the people’, how can you ensure they are all getting the message?

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From apathy to empathy: revitalising DEI through authentic internal messaging

In the face of political backlash and employee fatigue, corporate DEI initiatives are at a crossroads. So which way now?

Cadbury taps into brand heritage to deliver a new benchmark for internal comms

The wide-ranging campaign celebrated 200 years of chocolate-making through fostering a strong sense of pride and belonging.

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The internal comms strategy that put mental health front and centre to create a ‘healthier Amazon’

How a bolder approach and shift in tone helped cause a big boost in resources and outcomes.

A connectivity champion who's always pushing the boundaries

She’s merged O2 with VirginMedia, turned the Millennium Dome into The O2 arena and now has her eye on eradicating ‘data poverty’; but Nicola Green still has her feet firmly on the ground.

Bringing passion, purpose and brand leadership to sport

Having guided the comms for some of sport’s biggest global productions, the Football Association’s director of marketing, communications and public affairs, Joanna Manning-Cooper, believes that, at heart, her job is simple… or should be.

IoIC CEO on the evolving role of internal communications

Jennifer Sproul, chief executive of the IoIC, talks to In.Comms about the rise of ‘shadow communications’ and the increasing need for empathetic leadership in uncertain times.

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‘During the Heathrow shutdown, the comms challenges were very complex’

When a huge fire blacked out Heathrow, Shaun Jepson, British Airways’ head of corporate communications & public affairs, needed a quick and well-drilled response from his team.